The ALLIANCE™ Service Order Management sub-module acts as a means of logging, scheduling, and managing utility work/service orders. Through integration, the application is designed to operate with the ALLIANCE™ Utility Management System and Inventory Management applications. The application also offers job costing functions for analysis between expenses incurred and revenue produced per service order.
Improve Service Delivery—
Manage customer service orders with full integration to your customer information system (CIS). Ease the task of service dispatch, departmental collaboration and customer relations with real-time service order information.
Increase Customer Satisfaction—
Oversee customer service delivery and maintain facilities within a centralized management tool. In addition, utilize the system as a customer complaint tracking system.
Enhance Internal Communication—
Superior customer service is a certainty when everyone in your organization has the information they need and understands the exact service requirements.
Service Order Spec Sheet