2021: Year In Review

It’s safe to say that 2021 hasn’t been the year that most of us imagined. That being said, if 2021 has shown us anything, it is that resilience and hope are everywhere. As we enter a new year and our community works to recover from devastating tornados, we can’t help but reflect on and be grateful for another great year at United Systems. The continued success and growth of United Systems would not be possible without our employees, partners, and customers. Our employees have stepped up in more ways than we could have imagined over the last year as we work to acclimate to our new headquarters and navigate the ongoing COVID-19 pandemic. Our customers continue to trust United Systems to deliver goods and services to ensure the successful operation of their business needs and have shown great patience while the world works through supply chain and manufacturing difficulties. And finally, our partners continue to support United Systems, offer resources enabling our organization to grow further, and trust United Systems to advocate for their brands.

Our year was filled with wonderful memories, and we wanted to share a few of those with you!

In April of this year, our new headquarters in Southwest One Industrial Park was completed, and we were able to begin the process of moving to this location. Many of our employees worked long hours helping us move and get everything set up at the new building while continuing to perform their job duties.

Once our move was complete, we could take advantage of our larger building and welcome all our employees back to the office after more than a year. It was great to have everyone working and collaborating under one roof again!

We had some great visits with many of our partners and hosted several local dignitaries.

We held our first-ever United Systems Spirit Week and got to see our employees’ creativity and whimsy.

Our complete marketing team met for team building and our first in-person training in over a year. The team and Itron Project Managers spent three days covering the new Itron water meter, cellular & RF endpoint functionality, Itron Mobile, Temetra, and more! It was a great learning experience for our new and veteran team members alike and even better to spend time with our team members!

We held a Grand Opening & Ribbon Cutting Ceremony for our new headquarters in Southwest One Industrial Park, where we got to celebrate with our employees, partners, and members of this great community! We are so excited to be the first business to locate at Southwest One Industrial Park and are looking forward to seeing industry grow in Marshall County for many years to come.

Our team continues to grow, and we added several new faces this year!

Aaron Clark joined our Development team and aids in the development of new software solutions for our utility customers.
Aaron Clark
Developer
Brendan Shepard joined our Development team, where he works with the web and mobile teams on the Mobile Field Service application as well as the online payment portal websites.
Brendan Shepard
Developer
Bryson Smith accepted an Account Manager position on our Marketing team and currently serves customers in Virginia and West Virginia.
Bryson Smith
Account Manager - VA/WV
Doyle Collett joined the TPM by United Systems team as a Networking Helpdesk Technician and quickly became a customer favorite due to his calm demeanor and quick assistance!
Doyle Collett
Networking Helpdesk Technicial
Johnna Reed accepted a position as a Support Specialist bringing with her a wealth of extensive accounting and municipal expertise.
Johnna Reed
Support Specialist
Holly Hatchett joined our team as an Itron Project Manager adding over 15 years of IT experience.
Holly Hatchett
Project Manager
Jeremy Byars was brought on as a Product Manager with extensive experience in product management, marketing, and leadership.
Jeremy Byars
Product Manager
Justin Latta joined our TPM team as a Network Engineer with over ten years of industry experience.
Justin Latta
Network Engineer
Jessica Kilby was hired as a full-time Software Developer on our Development team. She works as a part of our conversion team and assists customers with converting data from their previous software provider to Alliance.
Jessica Kilby
Developer
Lauren Woolen accepted a position as a Support Specialist where she assists with training and educating customers on the Alliance suite of software.
Lauren Woolen
Support Specialist
Zach Polston joined our Marketing team as an Account Manager covering North and South Carolina.
Zach Polston
Account Manager - NC/SC

Not pictured but equally important is our talented group of interns!

Kellen Connolly & Briana Martin were brought on as networking interns with our TPM by United Systems team.

Matthew Lynn & Taylor Hunt also joined our Development team as interns assisting with the development of the Alliance software suite.

Our Region & Account Managers were able to get back out in the field (with the appropriate precautions) to attend conferences and meet with customers in person!

Despite all the challenges this year brought, we were honored to have been recognized by Itron at the 2021 Itron Engage Conference!

Our employees brought out their best costumes for a Halloween costume contest with ‘Canadian Bacon” & Neo from the Matrix taking home trophies for the most creative & best costume.

United Systems was recognized as the Business of the Year by the Kentucky Lake Region Chamber of Commerce.

Our employees participated in various activities internally in support of United Systems’ charitable giving activities, including participation in the infamous United Systems’ Days of Delight silent auction and our bi-annual food drive.

Through the United Systems Charitable Giving Fund, we provided iPads for the new STEM lab at Benton Elementary School, enabling United Systems to invest in our youth, the community, and education. We understand how vital STEM education is to students’ futures and the future of our local economy and are privileged to contribute to a brighter future.

We were then able to sponsor 20 children’s Christmas through our Charitable Giving Fund & Marshall County Rotary Toys for Kids program! The Toys for Kids program is an annual community giving project done in partnership with the Marshall County Family Resource and Youth Service Centers to provide Christmas gifts to families struggling to provide gifts for their children.

The Bauernfeind College of Business United Systems Project Suite at Murray State University was completed and will be utilized by students in the coming months.

We had a pretty great year here at United Systems and are excited to continue to give back to our community here in Western Kentucky year after year!

Thanks to everyone that made 2021 a great year. We’re looking forward to all 2022 has in store!