Should you be using a single source provider?

,

Is your utility using multiple vendors for utility billing, online bill pay, financial management, outsourced billing, network management, and meter reading software? The typical answer is: “yes.” The majority of utilities spread their technology and software services across multiple vendors. Each of these vendors have their own requirements, processes, and support. Integrations between systems are pieced together and tend to cause more headaches than benefits. Finding a vendor that meets all your utility’s technology needs is a rare occurrence. United Systems is that vendor.

Since 1977 United Systems’ priority has been helping utilities meet their goals through the use of technology. We developed comprehensive solutions based on direct feedback from our customers that addresses the specific needs of utilities. Through this process, we have discovered that many utilities struggle daily with using multiple systems to accomplish tasks that should be cohesive. We took these struggles to heart and have worked to create solutions that meet these needs in a coherent and all-encompassing manner.

United Systems & Software, Inc. offers a comprehensive suite of software designed to meet the utility billing needs, inventory needs, asset management needs, and financial needs of utilities as well as various city management functions. Our in-house staff develops all of our software, and from its inception, our software is designed with seamless integration in mind. As the nation’s leading Itron, Inc. AMR & Fixed Network Distributor, we are innately aware of the meter reading needs of utilities and how vital it is that your meter reading system and utility billing software compliment and communicate with each other. Our TPM by United Systems team consists of networking professionals that have the knowledge and skills necessary to keep your utility infrastructure safe and to ensure that your hardware is up to date, secure, and functioning properly.

Having multiple different vendors for all these functions can make day to day operations difficult at a utility. In situations where a utility is using various different vendors, the system tends to be disjointed. Employees have to go between many different vendors, with each vendor blaming the other for the issues the utility is experiencing most times. Getting answers and solutions is like swimming, upstream…difficult, and useless. Your readings aren’t importing correctly; do you call your software vendor, your AMR/AMI vendor, or is it a networking issue preventing the file from importing? Your general ledger entries are out of balance; did you enter an entry from your utility billing incorrectly, was it a voucher paid to a vendor, or a payroll entry? Where do you even start?

With United Systems, you only have one vendor to call. We support and assist you with your entire system from your telephones, to protecting your data, to the radio transponders on your meters, to ensuring that your utility bills are printed and mailed on time. 

Have questions or want to learn more? Reach out to our highly trained account management team: 

Phone: 1.800.455.3293

Email: marketing@united-systems.com