The UPM Ecosystem
Utility Process Management (UPM) is a fully integrated suite of products and services from United Systems.
One complete utility solution for all your needs: utility management, meter reads, payment processing, online account access, managed IT, and more!
More efficient. More effective.
OPTIMIZE YOUR UTILITY OPERATIONS WITH OUR ALL-IN-ONE SOLUTION
Integrated systems streamline your workflow and enhance customer service. Utility Process Management (UPM) combines essential programs to boost performance, including utility billing, automated meter reading, payment processing, online customer account access, managed IT and networking, and more.
No other provider offers this level of interconnectivity. Eliminate the hassle of managing disjointed systems or coordinating with multiple providers—UPM handles it all!
“UPM has improved our Customer Service department with real-time account balances, reduced call frequency due to our new automated phone system and online payment options, and new features like autopay for credit cards and paperless billing. UPM is also a great way to consolidate utility billing software with an online web portal, bill printer, managing different types of payments, and your own ‘behind the scenes’ IT department.”
Components of the UPM Ecosystem
Utility Billing
Our streamlined and user-friendly Alliance™ G5 software is your complete utility billing and customer service solution. Manage customer accounts, meters, endpoints, enter transaction information, and utilize a variety of tools to make your utility operations easier and more convenient.
Customer Web Portal
Provide your customers with a modern, simplified web portal with advanced features! Your customers can sign up for or stop services online, manage their account information, and view information about service usage or previous payment activity. Customers can also pay online manually or automatically with autopayments.
Smart Meters
Obtain the latest in meter technology, leak detection, and analytics with industry-leading AMI and AMR providers! Get meter readings quickly and easily, detect issues as soon as they start, and view information about your entire system.
Printing & Mailing
Cut costs and save time with our outsourced billing service. For those customers slow to adopt autopay and paperless billing, UPM handles the entire invoicing process for you. This includes printing bills and delinquent notices, mail processing, and postage so you never again have to worry about getting bills or notices out on time!
Payment Processing
Reduce time spent on calls and in-person visits with remote and automated payment options, which include online bill pay, autopayment, text-to-pay, Interactive Voice Recognition (IVR), and bank drafts. We also offer various point-of-sale options for those wanting to make payments in person.
Field Service
Our Alliance Field Service desktop module and Mobile Field Service (MFS) app ensures office staff can easily deploy orders to workers in the field. Our simple-to-use, best-in-class MFS app interfaces seamlessly with the desktop module for easy communication, built-in job costing and inventory management.
Managed IT
Our managed IT team ensures your network avoids interruptions and exceeds ever-evolving security standards and requirements. Worry less about issues like ransomware or lost data; our proactive approach prevents problems before they start, ensuring your utility recovers quickly after a disaster.
And if you need assistance developing security policies to meet regulatory standards, secure your business, and protect vital assets? Our Security+ service helps you do this along with managing your reputation, reducing risk, and strengthening incident response.
Process Automation
Streamline and automate core billing and meter reading processes, such as bank drafts and penalties, and customize and schedule tasks specifically for your utility. With UPM automations, key processes can require little or no manual interaction from office workers. COMING SOON!
Solve problems unique to utility operations
A FIRST-OF-ITS-KIND COLLECTION OF SOLUTIONS
Simplify core tasks like meter reading, billing, and payment collection with our integrated solutions. Leveraging nearly fifty years of industry experience, UPM eliminates unnecessary work, maximizing efficiency by automating and streamlining every possible process.
With UPM, your utility can remove repetitive, tedious tasks and enhance the customer experience. Focus your valuable attention on resolving outliers and issues and on providing exceptional service to your customers.
Operational Benefits
Automate Core Billing Tasks
Create More Efficient Truck Rolls
Reduce Manual Data Entry
Detect Leaks More Quickly
Get Notified for Rapid Action on Time-Sensitive Problems
Decrease Walk-In & Mail-In Payments
Cut Call Frequency
Gain Greater Office Efficiency
Enhance Service Delivery
Improve Processing Accuracy
Increase Meter Reading Speed & Accuracy
Schedule Processes in Advance
Financial Benefits
Streamline Utility Billing
Reduce Labor Expenses
Consolidate IT Spending
Modernize Customer Payments
Increase On-Time Payments
Improve AR Management
Reduce Capital Expenditures
Avoid Sunk Costs in IT Salaries, Benefits, Insurance, & Office Upkeep
Avoid Lost Payments
Accelerate Cash Flows
Eliminate Flat Service Rates & Estimates
IT & Security Benefits
Deploy Expanded IT Support & Security
Improve Payment Security
Reduce & Deter Meter Theft
Reduce Third-Party Vendors & Legacy Applications
Reduce Risk & Cost
Need dedicated back office and call center services tailored specifically for smaller utility companies?
With Total UPM, we ensure seamless operations for small utilities, allowing you to focus on your core business, enhance productivity, and manage your public assets more efficiently.
Your Potential Efficiency & Effectiveness Gains
30% Increase in On-Time Payments
Utilizing UPM’s paperless billing, online bill pay, text-to-pay, and autopay options.
75% Increase in Automated Billing Tasks
Seamlessly execute the majority of core billing processes.
50% Increase in Meter Read Accuracy
Eliminate manual meter readers with an AMI/AMR system.
25% Decrease in Phone Calls
With remote and automated payment options, web portal, and instant notifications.
50% Decrease in Mail & Walk-In Payments
With more payment activity and information funneled through the web portal.
40% Decrease in Truck Rolls
As on-time payments increase and schedules are fine-tuned.
Contact Us
Ready to Optimize Your Operations?
When you have the right tools for the job, everybody wins — especially your customers. Unlock your utility’s potential, reduce or eliminate pain points for your staff, and dramatically increase operating efficiency. Fill out our contact form or call 800.455.3293 to learn more about our suite of integrated solutions.