Billing, smart metering, payments, and IT — built for today’s utilities
United Systems helps water, gas, and electric utilities manage billing, customer payments, metering, field operations, and technology through connected software, services, and metering solutions.
Trusted by more than 1,500 utilities and local governments for over 50 years.
Bring your operations into the modern world
Cut Costs. Save Time. Improve Reliability and Accuracy.
Utilities depend on technology and infrastructure that must work every day. Outdated systems, manual processes, and disconnected vendors can increase costs, slow staff down, and make routine work harder than it needs to be.
Bring billing, metering, payments, and IT together instead of managing disconnected systems.
United Systems provides utility billing/CIS software, smart metering solutions, payment technology, and managed IT services for water, gas, and electric utilities. We also support local governments operating municipal utility systems.
With nearly 50 years of experience serving more than 1,500 utilities and local governments across the United States, we help organizations:
- Reduce labor and operational costs
- Improve productivity and workflow efficiency
- Eliminate repetitive manual tasks
- Improve staff and customer communications
- Protect utility and customer data
Want proof? Some United Systems clients have reduced customer call volume and mail-in payments by 70% or more.
One provider means fewer systems and vendors to coordinate, simpler support, and more time for your team to focus on serving customers.
Click to view video transcript
Today’s utility faces a daunting array of issues: outdated and tedious manual processes, mountains of paperwork, missed payments and increasing delinquent accounts, rising labor costs and turnover, non-revenue water, cybersecurity concerns—the list seems to grow each day…
What if there was a company who could help you address each of these pain points, and more? What if tasks that once took days to complete can now take minutes—even seconds? What if you could reduce costs and streamline operations while actually expanding your capabilities? What if you had a partner to maximize your potential as a utility and better-steward your limited resources to serve your community?
That’s where United Systems comes in.
In 1977, United Systems embarked on the challenge of developing technology to help simplify operations for utilities, government, and business in general. Today, our technology expertise not only includes modern utility billing software, but also managed services, cybersecurity and compliance, process automation, mobile field service, a customer web portal—even smart meter canopies that span entire communities.
We are strategically located in the heart of the U.S. From here, we serve more than one thousand utilities, covering over 40% of the country. Our software calculates over 15 million utility statements annually, and our average ticket response time is less than an hour!
We know the weight you bear, as you navigate an ever-changing technology landscape. We understand the problems you need solved today, and the ones to avoid in the future.
With over sixty-five associates ready to assist you, we’ll help you optimize your utility processes using the most complete product and service offering in our industry. Add to that smart meters, conservation, and water loss management, and we’re ready to help you take on the regulatory and environmental challenges of tomorrow as well.
We’re eager to start a conversation. Let’s explore what United can do for you!
Our team is ready to help.
What are United Systems customers saying about our products and services?
One approach for utility operations
United Systems brings together the software, services, and technology utilities use every day. Instead of managing disconnected vendors and systems, utilities can coordinate more of their core operations through one provider.
UPM (Utility Process Management) brings together:
- Utility billing/CIS software
- Smart metering and meter reading
- Automated workflows and processing
- Customer self-service portals
- Mobile work order management
- Payment processing
- Print and mail services
- Managed IT services
By connecting these functions, utilities can reduce manual work, simplify vendor management, improve data visibility, and create more consistent workflows across departments.
Work smarter, not harder
Reduce manual work across utility operations
United Systems brings billing, metering, payments, field operations, and IT together to reduce manual work and improve the meter-to-cash process.
With the right software, services, and metering technology in place, utilities can:
Cut repetitive manual work and data entry
Reduce truck rolls, calls, and walk-in or mail-in payments
Increase billing accuracy and processing consistency
Improve customer service and response times
Identify and resolve meter problems faster
Accelerate payment collection and cash flow
Meet compliance requirements and reduce risk
Give staff more capacity with existing resources
Are you working with a SOC 2 compliant partner?
Protecting utility and customer data requires secure systems, controlled access, and reliable operational practices. United Systems maintains SOC 2 Type II compliance and follows established security and data management standards designed to support the confidentiality, integrity, and availability of client information.
Our processes and infrastructure help utilities manage sensitive data securely while supporting operational reliability and compliance requirements.
What we offer
United Systems provides a range of products and services tailored to the needs of utilities and local governments, including:
Software Applications
Go beyond basic utility billing software with a modular platform designed for utility and local government operations. Simplify workflows, reduce manual tasks, and support daily operations with integrated applications.
Smart Metering Solutions
Deliver reliable utility services with advanced smart metering and leak detection solutions. Improve visibility, efficiency, and system performance using our modern metering solutions.
Managed IT
Support secure and reliable operations with proactive monitoring, network security, disaster recovery, and infrastructure management services designed for utilities and public service organizations.
Customer Care
Access responsive support from a dedicated team with utility industry experience. Multiple support channels and timely service help resolve issues quickly and keep operations moving.
Project Management
Guide implementation and operational improvements with experienced project management and utility-focused support. Training, planning, and coordination help teams adopt new systems more efficiently.
Payment Processing & Billing
Support efficient billing and collections with integrated payment processing and communication tools. Reporting, print and mail services, and streamlined workflows help reduce manual tasks and improve workflows.
Last updated: August 2026
Ready to reduce friction across operations?
Coordinate billing, payments, customer service, metering, work orders, and operational workflows through utility-focused technology and support services. Talk with our team to learn how United Systems supports utilities through technology, operational services, metering, customer service, and workflow management.