Bring your operations into the modern world

Cut Costs. Save Time. Improve Reliability and Accuracy.

As a public service provider, you can’t afford to be stuck with outdated technology, infrastructure that wastes money and resources, and time-consuming processes. Communities depend upon the services you provide, and those services must be reliable — not just most of the time, but every single day of the year.

United Systems offers modern utility and government management applications, advanced metering solutions, automated processing, managed IT services, and more. With over four decades of experience and coverage in more than 40% of the United States, we deliver innovative solutions that enhance workflows, boost efficiency, and elevate customer service.

Our integrated solutions help you:

  • Reduce labor and material costs
  • Increase productivity
  • Minimize manual and repetitive tasks
  • Enhance internal and customer communications

Simplify your operations by partnering with a single provider, eliminating the need to coordinate with multiple vendors. Spend less time troubleshooting and more time serving your customers.

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Today’s utility faces a daunting array of issues: outdated and tedious manual processes, mountains of paperwork, missed payments and increasing delinquent accounts, rising labor costs and turnover, non-revenue water, cybersecurity concerns—the list seems to grow each day…

What if there was a company who could help you address each of these pain points, and more? What if tasks that once took days to complete can now take minutes—even seconds? What if you could reduce costs and streamline operations while actually expanding your capabilities? What if you had a partner to maximize your potential as a utility and better-steward your limited resources to serve your community?

That’s where United Systems comes in.

In 1977, United Systems embarked on the challenge of developing technology to help simplify operations for utilities, government, and business in general. Today, our technology expertise not only includes modern utility billing software, but also managed services, cybersecurity and compliance, process automation, mobile field service, a customer web portal—even smart meter canopies that span entire communities.

We are strategically located in the heart of the U.S. From here, we serve more than one thousand utilities, covering over 40% of the country. Our software calculates over 15 million utility statements annually, and our average ticket response time is less than an hour!

We know the weight you bear, as you navigate an ever-changing technology landscape. We understand the problems you need solved today, and the ones to avoid in the future.

With over sixty-five associates ready to assist you, we’ll help you optimize your utility processes using the most complete product and service offering in our industry. Add to that smart meters, conservation, and water loss management, and we’re ready to help you take on the regulatory and environmental challenges of tomorrow as well.

We’re eager to start a conversation. Let’s explore what United can do for you!

Our team is ready to help.

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5 ways we transform your operations

Partnering with United Systems offers unique advantages that set us apart from the competition. Unlike others that rely on disparate third-party products, United Systems provides a comprehensive, unified suite of solutions:

  • advanced utility management software
  • meter reading
  • process automation
  • customer portals
  • mobile service orders
  • integrated payment processing
  • print and mail services
  • managed IT services

This integrated approach, known as Utility Process Management (UPM), creates an ecosystem of interconnected solutions, delivering the most complete product and service offerings in the industry.

1

Enterprise-Grade Technology

Stay ahead with the latest technologies and solutions that set industry trends. Our advanced toolset helps you establish market authority and deliver superior benefits to your customers.

2

Improved Efficiency

Efficiency is more than just doing things fast: it requires simplifying tasks and weeding out unnecessary steps in your processes. United Systems automations will help you perform in-house processes quickly and provide more effective customer service.

3

Customer Care

Exceed customer expectations by offering fast, easy service with online account management options. Our solutions help you build a reputation as a customer-centric organization.

4

Financial Management

Reduce labor costs and increase on-time payments with our flexible, automated financial solutions. Benefit from integrated payment processing, comprehensive reporting, and efficient print and mail services.

5

Simplify Work

Maximize daily operations with minimal effort. Provide your employees with the tools and resources they need to enhance productivity, reduce turnover or the need for additional staff, and boost revenue.

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Work smarter, not harder with our productivity essentials

Maximize efficiency and effectiveness

We unite only the essential applications, integrations, and processes to simplify your meter-to-cash operations.

Using our full suite of trusted products and services, you can:

 

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Increase operational efficiency

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Reduce truck rolls, calls, and walk-in and mail-in payments

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Minimize processing errors and manual data entry

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Streamline utility billing

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Address meter problems faster

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Accelerate cash flow and reduce capital expenses

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Meet compliance standards and reduce risk

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Improve customer service

What we offer

United Systems provides a range of products and services tailored to the needs of utilities and local governments, including:

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Software Applications

Go beyond basic utility billing software with the proven Alliance™ software platform. Use our modular system to fit your organization’s needs and streamline internal processes.

Smart Metering Solutions

As an Itron Engage Expert Channel Partner, we offer industry-leading smart metering solutions and leak detection systems that enhance the delivery of critical services.

Managed IT

Benefit from proactive monitoring, disaster recovery, network and systems security, and more with Managed IT and Networking. Our consistent, continuous processes ensure your systems remain optimal and secure.

Customer Care

United Systems’ dedicated service team is second to none! Our knowledgeable staff offers rapid response times and multiple channels for support, ensuring your needs are met promptly.

Project Management

Our experienced project managers guide you through the transformative process of adopting our solutions. Receive the tools, resources, and training necessary to enhance your organization’s operations and community service.

Payment Processing & Billing

Utilize our versatile payment processing options, including remote and automated solutions. We manage the entire invoicing process, from printing and mailing billing statements to handling delinquent accounts and postage.

Contact Us

Ready to Optimize Your Operations?

When you have the right tools for the job, everybody wins — especially your customers. Unlock your utility’s potential, reduce or eliminate pain points for your staff, and dramatically increase operating efficiency. Fill out our contact form or call 800.455.3293 to learn more about our suite of integrated solutions.