Process Management Solutions for Utilities & Local Government
United Systems helps utilities and local governments modernize billing, metering, payments, and IT operations. Our Utility Process Management (UPM) ecosystem replaces disconnected vendors with one integrated platform built for organizations managing growing workloads with limited staff.
Utilities across the United States rely on UPM for secure operations, responsive support, and nearly 50 years of industry experience.
Outcome: simplified operations, fewer manual tasks, and a more efficient meter-to-cash process.
Bring your operations into the modern world
Cut Costs. Save Time. Improve Reliability and Accuracy.
Public utilities and local governments rely on technology and infrastructure that must work every day. Outdated systems, manual processes, and disconnected vendors can slow operations, increase costs, and create unnecessary challenges for staff and customers.
United Systems provides utility and government management software, advanced metering solutions, and managed IT services designed for public service organizations. With nearly 50 years of experience serving utilities across the continental United States, we help organizations improve operations, reduce manual work, and support reliable daily service.
Our integrated solutions help organizations:
- Reduce labor and operational costs
- Improve productivity and workflow efficiency
- Minimize repetitive manual tasks
- Strengthen internal and customer communications
- Protect utility and customer data
Working with a single provider simplifies support, reduces vendor coordination, and helps your team spend less time troubleshooting systems and more time serving customers.
Click to view video transcript
Today’s utility faces a daunting array of issues: outdated and tedious manual processes, mountains of paperwork, missed payments and increasing delinquent accounts, rising labor costs and turnover, non-revenue water, cybersecurity concerns—the list seems to grow each day…
What if there was a company who could help you address each of these pain points, and more? What if tasks that once took days to complete can now take minutes—even seconds? What if you could reduce costs and streamline operations while actually expanding your capabilities? What if you had a partner to maximize your potential as a utility and better-steward your limited resources to serve your community?
That’s where United Systems comes in.
In 1977, United Systems embarked on the challenge of developing technology to help simplify operations for utilities, government, and business in general. Today, our technology expertise not only includes modern utility billing software, but also managed services, cybersecurity and compliance, process automation, mobile field service, a customer web portal—even smart meter canopies that span entire communities.
We are strategically located in the heart of the U.S. From here, we serve more than one thousand utilities, covering over 40% of the country. Our software calculates over 15 million utility statements annually, and our average ticket response time is less than an hour!
We know the weight you bear, as you navigate an ever-changing technology landscape. We understand the problems you need solved today, and the ones to avoid in the future.
With over sixty-five associates ready to assist you, we’ll help you optimize your utility processes using the most complete product and service offering in our industry. Add to that smart meters, conservation, and water loss management, and we’re ready to help you take on the regulatory and environmental challenges of tomorrow as well.
We’re eager to start a conversation. Let’s explore what United can do for you!
Our team is ready to help.
What are United Systems customers saying about our products and services?
One platform for utility operations
United Systems delivers an integrated suite of utility management solutions designed to work together in a single platform. Instead of managing multiple disconnected vendors and systems, utilities can centralize core operations with one provider.
UPM (Utility Process Management) connects:
- Utility management software
- Meter reading solutions
- Automated workflows and processing
- Customer self-service portals
- Mobile service order management
- Integrated payment processing
- Print and mail services
- Managed IT services
By combining these services in a single platform, utilities can reduce manual work, simplify support, improve data visibility, and create more consistent operational workflows across departments.
Work smarter, not harder with our productivity essentials
Maximize efficiency and effectiveness
We unite essential applications, integrations, and processes to simplify your meter-to-cash operations.
Using our full suite of trusted products and services, you can:
Increase operational efficiency
Reduce truck rolls, calls, and walk-in and mail-in payments
Minimize processing errors and manual data entry
Streamline utility billing
Address meter problems faster
Accelerate cash flow and reduce capital expenses
Meet compliance standards and reduce risk
Improve customer service
Are you working with a SOC 2 compliant partner?
Protecting utility and customer data requires secure systems, controlled access, and reliable operational practices. United Systems maintains SOC 2 Type II compliance and follows established security and data management standards designed to support the confidentiality, integrity, and availability of client information.
Our processes and infrastructure help utilities manage sensitive data securely while supporting operational reliability and compliance requirements.
What we offer
United Systems provides a range of products and services tailored to the needs of utilities and local governments, including:
Software Applications
Go beyond basic utility billing software with a modular platform designed for utility and local government operations. Simplify workflows, reduce manual tasks, and support daily operations with integrated applications.
Smart Metering Solutions
Deliver reliable utility services with advanced smart metering and leak detection solutions. Improve visibility, efficiency, and system performance using our modern metering solutions.
Managed IT
Support secure and reliable operations with proactive monitoring, network security, disaster recovery, and infrastructure management services designed for utilities and public service organizations.
Customer Care
Access responsive support from a dedicated team with utility industry experience. Multiple support channels and timely service help resolve issues quickly and keep operations moving.
Project Management
Guide implementation and operational improvements with experienced project management and utility-focused support. Training, planning, and coordination help teams adopt new systems more efficiently.
Payment Processing & Billing
Support efficient billing and collections with integrated payment processing and communication tools. Reporting, print and mail services, and streamlined workflows help reduce manual tasks and improve workflows.
Last updated: May 2026
More Efficient. More Effective. Greater ROI.
When you have the right tools for the job, everybody wins — especially your customers. Reduce or eliminate pain points, dramatically increase operating efficiency, and provide greater service. Fill out our contact form or call 800.455.3293 to learn more about how United Systems can help!