Streamline cross-connection controls

CENTRALIZED BACKFLOW RECORDS & TEST MANAGEMENT

UPM Backflow helps utilities and local governments manage backflow device records, testing schedules, tester information, notices, and compliance workflows through a centralized web-based platform.

Identify overdue testing, maintain organized testing history, automate recurring test schedules, and improve visibility into cross-connection activity across your system.

Illustration of utility backflow management showing a backflow prevention device, compliance records, scheduling calendar, and operational reporting graphics
Infographic illustrating backflow compliance management for utilities and municipalities, including cross-connection visibility, device test management, notices, reminders, overdue inspections, and operational reporting

Improve backflow compliance visibility

CROSS-CONNECTION TESTING & NOTICE MANAGEMENT

Avoid the labor-intensive, non-scalable paper and spreadsheet process of managing backflow testing, notices, retests, and cross-connection records.

UPM Backflow helps utilities and local governments maintain organized backflow device records, testing history, tester information, notices, and overdue inspection visibility through a centralized web-based platform.

Manage compliance workflows more efficiently while improving visibility into testing activity, required follow-up actions, and operational reporting.

View Features

Features

Backflow Records

  • Maintain current account information through United Systems’ utility billing/CIS integration
  • Identify accounts associated with cross-connection and backflow prevention requirements
  • Associate testers, test companies, and backflow devices with customer accounts
  • Store device details, including serial number, manufacturer, model, and hazard classification
  • Organize testing activity by upcoming, overdue, completed, and closed statuses
  • Maintain centralized records for backflow devices, testing history, and account activity

Testing & Compliance Workflows

  • Automatically generate recurring testing schedules based on device requirements
  • Identify incomplete or inconsistent testing activity through automated validation checks
  • Configure testing intervals and due dates for specific device types
  • Calculate upcoming testing dates based on recurring schedules and testing frequency
  • Maintain records for initial tests, repairs, retests, testers, and test kits
  • Support digital test submission workflows through the tester portal (COMING SOON!)

Notices, Reporting, & Follow-Up

  • Generate and print backflow notices, testing documents, and operational reports individually or in bulk
  • Search and review backflow devices, testing activity, notices, and account records from centralized workflows
  • Customize notices and communication templates for utility and municipal requirements
  • Maintain notice history and follow-up activity for testing and compliance workflows
  • Improve visibility into overdue testing, required follow-up actions, and unresolved activity
  • Support field and office coordination through reminder and follow-up management tools

Access Controls

  • Create and manage user accounts for utility and municipal personnel
  • Assign or revoke access based on user roles and operational responsibilities
  • Configure permission levels for administrators, testers, office staff, and other authorized users
  • Maintain controlled access to backflow records, testing activity, notices, and reporting tools
Illustration of utility reporting and workflow management showing operational documents, reporting tools, review processes, and configuration settings

Ready to reduce friction across operations?

Coordinate billing, payments, customer service, metering, work orders, and operational workflows through utility-focused technology and support services. Talk with our team to learn how United Systems supports utilities through technology, operational services, metering, customer service, and workflow management.

See how we can help!