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Employee Spotlight: Richard Hall
Richard Hall is a Project Manager with a career spanning 25 years at United Systems. But that title is just one hat he wears. Richard is a veteran, pilot, paratrooper, teacher, sailor, and more. His love of learning and teaching has served him well at United, and in life!
Why Plain Language Matters in Utility Customer Communication
Utility customers respond better to communication that is clear, direct, and easy to understand. Plain language reduces confusion, improves trust, and helps utilities communicate more effectively during stressful situations like outages and high bills.
The Hardest Part of Utility Funding Isn’t the Funding
Small and mid-sized utilities are facing a growing challenge: not identifying infrastructure needs but finding the operational capacity to manage modernization projects while handling daily utility operations.
Why Utility Billing/CIS Projects Fail: 7 Risk Factors
Most utility billing and CIS projects fail due to people, data, and governance issues… not technology. Learn the 7 key risks and how to avoid costly implementation failures.
Why Utility Operations Fail During Storms (and What to Fix Before the Next One)
Storm events expose operational weaknesses utilities already have: disconnected systems, delayed communication, and inefficient workflows.
Employee Spotlight: Tracy Lowe
Tracy Lowe is a Project Manager at United Systems (USS) who brings 30+ years of healthcare technology experience to leading Alliance G4 to G5 and UPM conversions. Known for her collaborative style and “work smarter, not harder” mindset, she guides customers through seamless software transitions while strengthening USS’s culture of teamwork and innovation.
Series: 3 Uncommon Winter Moves That Actually Lower Electric Bills
Winter electric savings rarely come from major appliances. Part 3 of this 3-part series explains how background electrical load, seasonal device behavior, and airflow adjustments impact winter energy use, and how small changes can reduce electric bills without sacrificing comfort.
Series: 3 Uncommon Winter Moves That Actually Lower Gas Bills
Gas usage is driven less by how cold it gets and more by how often systems cycle on and off. In Part 2 of this series, learn practical, counterintuitive strategies to reduce gas demand by minimizing starts, managing airflow, and reclaiming heat already paid for.
Series: 3 Uncommon Winter Moves That Actually Lower Water Bills
Part 1 of this 3-part series shares three uncommon winter water strategies that cut hidden waste without renovations. Learn how to preheat water lines on purpose, insulate short in-cabinet pipe runs, and use snow melt patterns to spot leaks and heat loss that can drive up customer bills.
Ready to reduce friction across operations?
Coordinate billing, payments, customer service, metering, work orders, and operational workflows through utility-focused technology and support services. Talk with our team to learn how United Systems supports utilities through technology, operational services, metering, customer service, and workflow management.