Blog
Learn more about our company and products, utility news, tips and tricks, and more!
Field crews deserve tools that keep up
Utilities relying on paper-based field work face delays, return trips, and unclear documentation. Mobile work orders provide real-time visibility, structured data, and faster service. UPM delivers the clarity crews and supervisors need.
Employee Spotlight: Jacob Puckett
Jacob Puckett joined United Systems in 2018 as a Business Development Manager for our Managed IT division and later served as vCIO for that same division. Now, Jacob works in our Software Support team as a UPM Customer Manager, ensuring our customers get the most out...
Move More Customers to Digital Payments Before Loose Change Becomes a Liability
Digital payments help utilities avoid cash-handling delays, reduce errors, and sidestep the growing impact of coin shortages. A small push toward digital adoption creates smoother operations for staff and a faster experience for customers.
Utility Closeout 2025: Streamline Your Year-End Chaos
Year-end doesn’t have to mean chaos. This guide walks utility teams through the most common closeout challenges—meter reconciliation, audits, budgeting, inventory, and staff reviews—and shows how connected systems simplify every step.
6 Best Practices for a Smooth Utility Service Application
Starting utility service shouldn’t feel like running an obstacle course (or a marathon you never trained for). A clear and consistent application process protects both the customer and the utility, reducing delays and preventing disputes. As many utilities and...
Employee Spotlight: Sam Toby
Sam Toby joined United Systems in 2025 as a Technical Account Manager, specifically covering our Utility Process Management platform. Sam has worked for small businesses and startups, as well as in finance and non-profit development, but this is his first foray into...
Why Modern AMI Is Worth the Investment
Advanced Metering Infrastructure (AMI) used to be the tech nobody wanted at the party. It was considered too pricey, slow to roll out, and was allergic to legacy systems. That was then. This is now, and modern AMI systems like Itron's Cellular AMI platform are...
United Systems is now SOC 2 Type II compliant
We've officially completed our SOC 2 Type II audit. That's not just a feather in the USS cap; it's a formal, independent review confirming that our systems actually do what we say they do when it comes to security, availability, and confidentiality. Unlike a one-time...
Employee Spotlight: Brad Dyer
Brad Dyer joined United Systems in 2024 as a Senior Full Stack Developer working on Utility Process Management software. Brad has worked in software for over 15 years in various industries including consumer electronics, healthcare, and consulting. He's excited to be...
More Efficient. More Effective. Greater ROI.
When you have the right tools for the job, everybody wins — especially your customers. Reduce or eliminate pain points, dramatically increase operating efficiency, and provide greater service. Fill out our contact form or call 800.455.3293 to learn more about how United Systems can help!