5 things eating up your utility staff’s time Most utility offices lose time in five areas each month: the billing run, print and mail, payments around the due date, calls about balances and bills, and past-due accounts. No one schedules these tasks, so they don’t show...
How utilities can keep billing moving during mail service disruptions Utility bills still have to go out, even when normal mail service doesn’t. Flooding, tornadoes, winter weather, facility closures, and other disruptions can delay or temporarily interrupt local mail...
How can utilities prepare for El Niño now? The time for utilities to prepare for El Niño is now. In part one of our two-part series on this climate phenomenon, we explained how El Niño—officially declared underway in June by the National Oceanic and Atmospheric...
How will El Niño impact utilities? Utilities: are you ready for El Niño? The climate phenomenon is expected to bring disruptive, even dangerous, weather conditions into next year. El Niño was officially declared underway in June. The most noticeable effects for North...
Postage Is Going Up. Again. Now What? USPS postage rates are increasing again this weekend. That means every mailed utility bill, notice, reminder, and postcard is getting a little more expensive to send. What’s changing? Starting July 12, 2026: A First-Class stamp...
7 Signs Your Utility Needs Better Billing Software Missed payments. Billing errors that take too long to trace. Staff re-keying the same data into multiple systems. For small and mid-sized utilities, those problems are more than daily annoyances. They’re usually signs...
