How Should Utility Billing Software Handle Complex Rate Structures? For some utilities, the phrase “update the rate table” can make the billing office go so cold and quiet the thermostat turns itself up. Maybe the new rates have tiers. Maybe they change by season....
7 Signs Your Utility Needs Better Billing Software Missed payments. Billing errors that take too long to trace. Staff re-keying the same data into multiple systems. For small and mid-sized utilities, those problems are more than daily annoyances. They’re usually signs...
Why Utility Billing/CIS Projects Fail: 7 Risk Factors Most utility billing and CIS projects fail for predictable reasons, and it’s rarely the technology. The root causes are almost always execution gaps across people, data, and governance. Weak change management, poor...
Field crews deserve tools that keep up Field work is demanding. Crews manage weather, terrain, aging assets, customer schedules, and the occasional rabid dog. What shouldn’t be demanding is the workflow that supports them. When information is unclear or stuck in a...
United Systems as Your Single Source Provider Is your utility using multiple vendors for utility billing, online bill pay, financial management, outsourced billing, network management, and meter reading software? The typical answer is “yes.” The majority of utilities...
