Fewer hours, same staff: How rural utilities are reclaiming the workday Utilities know this truth all too well: there aren’t enough hours in the day. Smaller, rural utilities know there aren’t enough people, either. Aging infrastructure, growing customer expectations,...
What utility billing/CIS software should actually do in 2027 Utility billing software used to have a fairly straightforward job. Read meters. Calculate charges. Send bills. Record payments. Rinse and repeat next cycle. That work is still critically important. Sending...
How Should Utility Billing Software Handle Complex Rate Structures? For some utilities, the phrase “update the rate table” can make the billing office go so cold and quiet the thermostat turns itself up. Maybe the new rates have tiers. Maybe they change by season....
7 Signs Your Utility Needs Better Billing Software Missed payments. Billing errors that take too long to trace. Staff re-keying the same data into multiple systems. For small and mid-sized utilities, those problems are more than daily annoyances. They’re usually signs...
Why Utility Billing/CIS Projects Fail: 7 Risk Factors Most utility billing and CIS projects fail for predictable reasons, and it’s rarely the technology. The root causes are almost always execution gaps across people, data, and governance. Weak change management, poor...
Field crews deserve tools that keep up Field work is demanding. Crews manage weather, terrain, aging assets, customer schedules, and the occasional rabid dog. What shouldn’t be demanding is the workflow that supports them. When information is unclear or stuck in a...
