Utility Management
Efficient billing and customer account management, enhanced by decades of experience and customer feedback, industry-leading support, and forward-looking innovation.
Integrated CIS for utilities
YOUR COMPLETE BILLING & CUSTOMER MANAGEMENT SOLUTION
Alliance™ Utility Management is a fully integrated customer information system (CIS) designed specifically for utilities to efficiently manage customer accounts, utility billing, and meters. Generate bills, track payments and arrears, manage customer and service location information, and much more.
Simplify day-to-day operations by streamlining billing procedures, customer account setup, meter reading entry, and payment transactions through our modern, user-friendly interface. Our flexible setup and data entry capabilities allow you to:
- Accept partial payments, overpayments, and pre-payments
- Adjust transactions and deposits
- Maintain a complete data trail for transparency and accountability
This utility management software also provides valuable tools to assist with cash-flow forecasting, delinquent account management, and financial reporting. Designed with simplicity in mind, Alliance Utility Management allows you to access customer accounts directly from links in generated reports, create detailed reports based on specific customer information, and reprint bills effortlessly.
SEAMLESS INTEGRATION WITH OTHER ESSENTIAL APPLICATIONS & PRODUCTS
Device Management
Record your meters, endpoints, registers, changeouts, and bins with Alliance Device Management, cataloging purchase and warranty dates, meter history, testing data, and more.
Field Service
With Alliance Field Service and our convenient Mobile Field Service (MFS) app, manage service orders quickly and simply while easily tracking crews, employees, equipment, and more.
Web Portal
Utilize our integrated Customer Web Portal for a modern, easy-to-use interface where your customers can pay online, manage their accounts, and receive timely notifications.
Counter Receipts
Easily manage payments and deposits with Alliance Counter Receipts, a convenient point-of-sale (POS) system to further connect in-office processes with utility management.
Accounts Payable
With Alliance Accounts Payable, easily create and approve vouchers to refund credits or deposits for your customers.
Flexible application design
Highly customizable setup for your billing needs
The functionality and flexibility you need to optimize your utility billing operations:
- Create unlimited user-defined services, rates, service charges, taxes, and more to meet your unique billing requirements
- Accommodate regular, cycle, estimate, final, budget, contract, and ACH electronic billing scenarios
- Estimate bills, bill multiple accounts as a single group, set up budget or installment billing, allow bank draft payments, use temperature normalization, and set compound meters and service deductions
Our Alliance Utility Management software is designed to handle nearly any billing setup, providing you with the tools to optimize efficiency and accuracy in your billing operations.
Leave the security and maintenance to us
With Alliance in the cloud, automatically back up and securely store encrypted data across multiple locations in the US for disaster recovery. Eliminate license fees, complex installations, and costs associated with maintaining expensive hardware. Cloud access helps your staff save time and resources while simplifying collaboration and improving service. You can even work in Alliance applications remotely anytime and anywhere, freeing you from the limitations of desktop computers and wired connections.
Base Applications
- Alliance Utility Management
- Meter Tracking
- Budget Billing
- Bank Drafts
- Payment Scanning
- Field Service Orders and Mobile Field Service Orders
- IVR Pay-by-Phone Interface
- IVR Calling/Notification Interface
- Customer Web Portal with Credit Card Payments
- Handheld, AMR, and AMI Interfaces
- Counter Receipts with Credit Card Payments
Additional Applications
- General Ledger and Budgeting
- Bank Reconciliation
- Accounts Payable
- Purchase Orders
- Inventory
- Asset Management
- Payroll with Direct Deposit
- Business License
- Occupational Tax
- Insurance Premiums
- Property Tax Billing and Receivables
Features
Account Management Features
- Attach photo IDs, contracts, service photos, and other files to customer accounts
- Search for accounts using virtually any data field
- Extensive customer account history with unlimited transaction history
- Manage customer deposits, memberships, and connection fees
Meter Options
- Compatible with all major meter reading systems
- Meter, endpoint, and register changeout processing
- Accommodate compound meters and deduction billing arrangements
- Normal temperature adjustments for gas services
- Robust consumption/usage analysis tools
Multiple Billing Options
- Bill for metered charges and other defined charges using user-defined rates, taxes, and service charges
- Multiple bill printing options, including outsource options
- Accommodate regular, estimated, final, budget, contract, and ACH electronic billing
- Bad debt processes with collection letters, reports, and write-off and recovery routines
Time Saving Tools
- Estimate a customer’s bill directly from their account
- Use barcode scanners for quick payment entry
- Track customer information with account notes, reminders, and alerts
- View service locations on a built-in map
- Add service orders directly from customer accounts
- Reprint individual bills from a customer’s account
- Create custom customer lists for automated calling
- Test rate changes before making any edits to setup
Flexible Transaction Entry
- Payment scanning, ACH, lockbox, IVR (Interactive Voice Response), credit/debit card processing, and full POS options
- Handle partial payments, overpayments, and pre-payments with efficiency
- Track transaction entry by batch number, operator, and payment type
- Easily correct transaction entry errors
- View unposted transactions during transaction entry
- Flexible procedures for penalties, penalty adjustments, and delinquent account management
- Automatic CIS integration with Alliance General Ledger
Robust Reporting
- View, print, and save reports in multiple standard formats
- Internal linking for easy data lookup
- Robust reporting with user-defined options
- Compare current rates to proposed rate changes
Flexible setup and customization options
Contact Us
Ready to Optimize Your Operations?
When you have the right tools for the job, everybody wins — especially your customers. Unlock your utility’s potential, reduce or eliminate pain points for your staff, and dramatically increase operating efficiency. Fill out our contact form or call 800.455.3293 to learn more about our suite of integrated solutions.