Utility Billing & CIS
Simplify billing, payments, service orders, and customer account management with a solution built for water and gas utilities.
Because utility operations already have enough surprises.
Integrated CIS for utilities
YOUR COMPLETE BILLING & CUSTOMER MANAGEMENT SOLUTION
Alliance™ Utility Management is a customer information system (CIS) built for utilities and local governments. Manage customer accounts, utility billing, meter data, payments, service locations, and reporting from one integrated platform.
Generate bills, track payments and arrears, manage deposits, and maintain accurate customer records without relying on disconnected systems or manual processes.
Simplify day-to-day operations with:
- Flexible billing and payment management
- Partial payments, overpayments, and prepayments
- Deposit and transaction adjustments
- Meter reading entry and validation
- Complete account history and audit trails
- Detailed reporting and financial visibility
Alliance also helps utilities improve collections, manage delinquent accounts, forecast cash flow, and reduce administrative workload through centralized account management and reporting tools.
Its modern, user-friendly interface gives staff faster access to customer information, billing records, service locations, and account history, helping reduce delays and improve customer service.
INTEGRATED UNITED SYSTEMS APPLICATIONS
Device Management
Track meters, endpoints, registers, changeouts, and bins with integrated device management for utility assets, history, testing, and warranty records.
Field Service
Manage service orders quickly with mobile field service tools that help track crews, employees, equipment, and day-to-day utility operations.
Web Portal
Give customers easy online access to payments, account management, billing information, and timely utility notifications from one web portal.
Counter Receipts
Process payments through a point-of-sale system that connects in-office transactions with utility billing and customer accounts.
Accounts Payable
Create and approve vouchers for refund credits and customer deposits
while simplifying financial workflows across utility office operations.
Flexible configuration
Customizable workflows to fit your billing needs
Our utility billing and CIS software gives utilities the flexibility to support unique billing structures, service configurations, and customer account requirements without relying on rigid workflows or disconnected systems.
Capabilities include:
- User-defined services, rates, taxes, and service charges
- Standard, cycle, final, budget, contract, and ACH billing
- Installment and grouped account billing options
- Budget billing and bank draft management
- Temperature normalization and compound meter support
- Service deductions and customized billing rules
This integrated billing and customer management platform is designed to support complex utility billing operations while helping improve billing accuracy, operational efficiency, and long-term flexibility.
Secure, reliable access without the infrastructure burden
Our cloud-based utility billing and CIS platform helps utilities reduce IT overhead while improving security, backup protection, system accessibility, and disaster recovery readiness.
Encrypted data is securely stored across multiple U.S. locations to support business continuity and recovery planning. Staff can securely access the platform remotely, helping simplify collaboration across office and field operations without relying on on-premise servers or complex hardware maintenance.
Benefits include:
- Reduced server and hardware maintenance
- Automatic backups and disaster recovery support
- Secure remote access for office and field staff
- Simplified software updates and system management
- Reduced infrastructure and licensing costs
- Improved operational continuity and accessibility
Base functionality
- Utility billing and CIS software
- Meter tracking and AMR/AMI integrations
- Budget billing
- Bank drafts
- Payment processing and payment scanning
- Work order management
- IVR payment and notification tools
- Customer web portal and online payments
- Counter receipt and office payment tools
Financial and municipal tools
Extend utility operations with integrated financial, administrative, and municipal management tools designed to reduce duplicate entry and improve operational visibility across departments.
- General ledger and budgeting
- Bank reconciliation
- Accounts payable
- Purchase order management
- Inventory tracking
- Asset management
- Payroll and direct deposit
- Business license management
- Occupational tax management
- Insurance premium tracking
- Property tax billing and receivables
Features
Customer Account Management
Centralize customer records, account history, billing details, and supporting documentation in one connected utility billing and CIS platform.
- Attach photo IDs, contracts, service photos, and account documents to customer records
- Search customer accounts using flexible account, service, and billing data fields
- Access complete customer account and transaction history from a centralized platform
- Manage customer deposits, memberships, and connection fees with integrated account tracking
Meter Management & Reading
- Compatible with major AMR, AMI, and meter reading systems
- Process meter, endpoint, and register changeouts
- Support compound meters and deduction billing configurations
- Apply temperature normalization for gas utility billing
- Analyze customer consumption and usage trends with integrated reporting tools
Utility Billing Configuration
- Configure metered billing, service charges, taxes, and custom rate structures
- Support multiple bill printing and outsourced billing options
- Manage regular, estimated, final, budget, contract, and ACH billing workflows
- Streamline collections with billing reports, collection notices, write-offs, and recovery tracking
Workflow & Productivity Tools
- Estimate customer bills directly from account records
- Use barcode scanners for faster payment entry
- Track customer activity with notes, reminders, and account alerts
- View service locations through integrated utility mapping tools
- Create and manage service orders directly from customer accounts
- Reprint individual bills and account documents as needed
- Build targeted customer lists for automated calling and notifications
- Test billing rate changes before applying configuration updates
Payment & Transaction Management
- Support payment scanning, ACH, lockbox, IVR, credit/debit card processing, and integrated POS transactions
- Manage partial payments, overpayments, and prepayments across customer accounts
- Track transactions by batch number, operator, payment type, and processing activity
- Correct transaction entry errors and review unposted transactions during processing
- Configure penalties, adjustments, and delinquent account management workflows
- Integrate transaction data with general ledger and financial management tools
Utility Reporting & Analytics
- Generate, view, print, and export utility reports in multiple formats
- Access linked customer, billing, and transaction data for faster research and account review
- Create customized reports using flexible user-defined reporting options
- Compare current billing rates with proposed rate adjustments before applying changes
Flexible setup and customization options
More Efficient. More Effective. Greater ROI.
When you have the right tools for the job, everybody wins — especially your customers. Reduce or eliminate pain points, dramatically increase operating efficiency, and provide greater service. Fill out our contact form or call 800.455.3293 to learn more about how United Systems can help!