Outsource operations with Total UPM
Operational support designed for utilities
Outsourced customer service, billing, and back-office operations
Many small and mid-sized utilities rely on outsourced operational support to help manage customer service, billing workflows, call overflow, and day-to-day CIS operations without increasing internal staffing demands.
Total UPM provides utility-focused back-office and customer support services designed to help utilities:
- Reduce administrative workload
- Support billing and account management operations
- Improve customer response times
- Manage call overflow and customer inquiries
- Scale operational support as service demands change
Customer Service Operations
- Handle billing inquiries and customer account support
- Manage customer service call overflow and call routing
- Support utility customer communication during business hours
Account & Billing Management
- Manage customer account records and back-office workflows
- Support utility billing, receivables, and account processing
- Help maintain operational continuity for utility office staff
Website & Portal Support
- Support customer web portals, online payments, and usage visibility
- Maintain utility website content and customer information resources
- Help improve customer access to digital utility services
Work Order Dispatch
- Coordinate communication with field personnel and crews
- Dispatch service orders through mobile, email, phone, and SMS workflows
- Support real-time field service coordination and response activity
Backed by the UPM ecosystem and nearly 50 years of utility experience, our team helps utilities maintain reliable customer service, operational continuity, and consistent day-to-day support across essential utility functions.
Utilities don’t always need more software. Sometimes they need experienced operational support that can take over the day-to-day work altogether. Total UPM was built with that reality in mind.
If you’re looking to outsource customer service, billing support, back-office workflows, or dispatch operations, Total UPM provides utility-focused operational support backed by decades of industry experience.
Ready to reduce friction across operations?
Coordinate billing, payments, customer service, metering, work orders, and operational workflows through utility-focused technology and support services. Click or tap the button below to reach out to our team!