Customer Success Manager
United Systems & Software seeks a customer-focused professional who enjoys building strong relationships and helping organizations get real value from the technology they use every day.
We are a technology company providing software and hardware solutions for utilities and local government. Our customers rely on us to support systems that impact daily operations, long-term planning, and service to their communities. As a Customer Success Manager, you’ll play a key role in helping those customers succeed.
This role blends relationship management, project coordination, and problem-solving. You’ll work closely with customers and internal teams to keep initiatives moving forward, translate needs into action, and ensure a smooth experience throughout the customer lifecycle.
What You’ll Do
- Provide project leadership across customer initiatives, helping coordinate timelines, stakeholders, and deliverables
- Schedule and lead onsite and remote meetings with customers, internal teams, and partners
- Create, maintain, and communicate project plans to keep work organized and expectations clear
- Identify challenges, assess root causes, and propose practical solutions aligned with customer goals
- Act as an advocate for the customer by translating feedback and priorities into actionable insights for Product and Development teams
- Conduct post-project and post-ticket evaluations to improve processes and outcomes
- Support customer transitions from completed projects into ongoing support
- Manage multiple initiatives at once while keeping projects aligned with product schedules and customer needs
Customer Communication & Relationship Management
- Communicate clearly and consistently with customers and prospects
- Understand customer goals, needs, and expectations and help align solutions accordingly
- Communicate technical concepts to customers so they can easily understand
- Evaluate customer processes and recommend solutions for process improvement
- Communicate effectively with a wide range of stakeholders, from entry-level staff to executive leadership
- Conduct customer reviews, check-ins, and presentations focused on performance and outcomes
- Prepare and share reports on project status, key activities, and next steps
Business Analysis & Problem Solving
- Review operational data and utilization metrics to identify trends and improvement opportunities
- Analyze processes, goals, and progress to surface insights and recommendations
- Suggest benchmarks and practical tactics for improvement
- Balance big picture thinking with attention to detail
- Resolve customer issues in a timely and thoughtful manner
- Help drive product initiatives forward by sharing real-world customer insights
What We’re Looking For
- Strong communication and relationship-building skills
- Comfort managing multiple customers, priorities, and competing deadlines
- A thoughtful, analytical approach to problem-solving
- Interest in understanding customer operations and how technology supports them
- Ability to work with data, identify patterns, and communicate insights
- Organized, detail-oriented, and reliable
- Comfortable working with a wide range of internal and external stakeholders
Experience & Background
- A four-year degree or equivalent experience in project management, business analysis, or account management
- Experience working with utilities or local government is a plus
- Familiarity with gas, water, or electric utility operations is helpful, but not required
Additional Requirements
- Willingness to travel, including overnight stays, to support customer meetings and projects
United Systems & Software offers a competitive salary and benefits package, opportunities for growth and development, and a collaborative environment focused on long-term customer success.
We are a fast-paced and evolving team dedicated to delivering high-quality solutions that help to innovate the industry while providing lasting impact to our customers and their customers as well. With your help, we’ll continue our nearly 50 years of success and expand our customer base of over 1500 customers across 22 states.
To apply, please click the button below to fill out our simple form.