Testimonials

UPM has improved our Customer Service department with real-time account balances, reduced call frequency due to our new automated phone system and online payment options, and new features like autopay for credit cards and paperless billing.

The Itron AMI system has resulted in a more efficient process, giving our staff the ability to complete preventative maintenance, detect leaks, reduce non-revenue water and provide our customers with actionable data.

Itron’s mobile software is used by our customer service team on a daily basis. For 30 percent of calls we go into the system to have a conversation with our customers about usage patterns to give them a clear picture of their use.

The ability to punch in an account number and see the usage history, two clicks to drill in to details instantly it’s invaluable.

I’m amazed by all of UPM’s features. It’s faster, has more options than previous versions, and is just really good! The reporting is a huge benefit. I truly believe if anyone isn’t satisfied with UPM, then they aren’t putting the work in it.

Prior to moving to UPM, we would shut off around 100 accounts per month. Since implementing UPM, it’s less than 25 per month.

At SCUD our mission is to provide an economical and reliable source of natural gas to our customers in a manner that is safe.

With Itron’s AMI Essentials for Gas, which uses smart gas modules to work with Temetra, we can achieve both operational efficiency and improved safety by monitoring daily gas consumption across our distribution network.

With reliability at the forefront of our mission, not only does Itron’s solution capture 24 hours of data collected daily but Temetra’s read validation ensures meter reads are recorded accurately.

At Eastside Utility, we are dedicated to providing reliable water services to our customers through ongoing investments and upgrades to our water delivery systems.

We are thrilled to collaborate with United Systems and Software to deploy Itron’s Smart Water Solutions. By upgrading to Itron’s solution, we reduce truck rolls by eliminating the need to collect meter readings from each endpoint, and we are able to allocate our field workers’ time more efficiently to address more pressing issues, such as identifying leaks in our water network.

We’ve been a United Systems Network Services customer for 5 years and have always been delighted with the service. Upon seeing the benefit of their Security+ program, I urged our board to sign the quote.

United Systems arrived on site the next week to address any security architecture concerns. They replaced the wall cabinet and firewall, managed switches, added continuous vulnerability scanning and penetration testing for both internal and external networks, and established annual cybersecurity awareness training. After completing these processes, I was handed a Security+ binder with a cybersecurity scorecard, cyber assessment, operational plan, and the top 10 CIS control policies specific to our business.

In January, our state auditor showed up. I gave her team the Security+ binder, and she said, “I only have one question: what company put this binder together for you?” Needless to say, we are thrilled with the job United Systems does for us!

Adopting UPM has made a world of positive difference in my ability to focus on other job duties. With only two of us in the office, we are generally extremely busy. Having to stop and take a payment, which frankly can easily be done by the customer, takes up valuable time to complete other projects.

We have encouraged all our customers to use the multiple payment options readily available to them, and it seems we are finally getting a positive reaction! We are thankful for all the options provided to our city, thus making the customer’s bill pay options much more efficient and easier.

I would encourage other utilities to take advantage of all the options made available to them, as this has been a game-changer for our town!

Customer service at United Systems is always top-notch. Their team is always willing to help solve/fix the problem. We use their software, Security+, and Itron Support, and we recently switched to UPM.

We are so happy with it—customers included! There are so many features offered now, and it makes it easier on everyone.

We’ve been a customer of United Systems for nearly 20 years, and they’ve always provided wonderful support for their products.

We recently upgraded to UPM and have found the simplicity and value-added technology integrations for our customers and office processes extraordinary! United Systems made the transition simple and easy to understand.

UPM has made our lives easier. For example, our mail-in payments have probably decreased by 75% of what it was before moving to UPM and offering the new payment methods.

Everything in UPM works as it should, and it takes a huge workload off our office employees. It frees us up to do account maintenance and other things that we otherwise might not have time to work on.

With UPM, our big days are a thing of the past. We just don’t seem to have as many customers coming in on the due date or cutoff date to pay, or even the first of the month when bills are first delivered.

Since going to UPM and implementing IVR, our call volume has decreased by about 70%!

We’ve been with United Systems since 1994, and any time I send in a ticket or call, they’re quick to help out.

We’re very happy with UPM and USS. We actually had another utility call yesterday asking if we liked UPM, and we said, “Yes!”

UPM has helped us tremendously during the past few months when we had a staff member out of the office due to a family emergency. USS had us a laptop the very next day set up for them to be able to work from home as needed.

Also, since we moved to UPM, it has cut down on our walk-in and phone traffic during the same time period, which is a blessing!