Process Management Solutions for Utilities & Local Government
United Systems empowers organizations to modernize and streamline processes through innovative technology, seamless integrations, and exceptional support.
Get comprehensive solutions from a single trusted provider: utility management, metering technology, payment processing, digital service orders, online account access, managed IT services, and more.
Bring your operations into the modern world
Cut Costs. Save Time. Improve Reliability and Accuracy.
As a public service provider, you can’t afford to be stuck with outdated technology, infrastructure that wastes money and resources, and time-consuming processes. Communities depend upon the services you provide, and those services must be reliable — not just most of the time, but every single day of the year.
United Systems offers modern utility and government management applications, advanced metering solutions, automated processing, managed IT services, and more. With over four decades of experience and coverage in more than 40% of the United States, we deliver innovative solutions that enhance workflows, boost efficiency, and elevate customer service.
Our integrated solutions help you:
- Reduce labor and material costs
- Increase productivity
- Minimize manual and repetitive tasks
- Enhance internal and customer communications
- Safeguard utility and customer data
Simplify your operations by partnering with a single provider, eliminating the need to coordinate with multiple vendors. Spend less time troubleshooting and more time serving your customers.
Click to view video transcript
Today’s utility faces a daunting array of issues: outdated and tedious manual processes, mountains of paperwork, missed payments and increasing delinquent accounts, rising labor costs and turnover, non-revenue water, cybersecurity concerns—the list seems to grow each day…
What if there was a company who could help you address each of these pain points, and more? What if tasks that once took days to complete can now take minutes—even seconds? What if you could reduce costs and streamline operations while actually expanding your capabilities? What if you had a partner to maximize your potential as a utility and better-steward your limited resources to serve your community?
That’s where United Systems comes in.
In 1977, United Systems embarked on the challenge of developing technology to help simplify operations for utilities, government, and business in general. Today, our technology expertise not only includes modern utility billing software, but also managed services, cybersecurity and compliance, process automation, mobile field service, a customer web portal—even smart meter canopies that span entire communities.
We are strategically located in the heart of the U.S. From here, we serve more than one thousand utilities, covering over 40% of the country. Our software calculates over 15 million utility statements annually, and our average ticket response time is less than an hour!
We know the weight you bear, as you navigate an ever-changing technology landscape. We understand the problems you need solved today, and the ones to avoid in the future.
With over sixty-five associates ready to assist you, we’ll help you optimize your utility processes using the most complete product and service offering in our industry. Add to that smart meters, conservation, and water loss management, and we’re ready to help you take on the regulatory and environmental challenges of tomorrow as well.
We’re eager to start a conversation. Let’s explore what United can do for you!
Our team is ready to help.
Are you working with a SOC 2 certified partner?
You have enough on your plate to worry about data security and compliance. Partnering with a SOC 2 certified vendor like United Systems ensures your utility and customer information is fully protected.
We adhere to rigorous industry best practices to safeguard and manage client data and will ensure your information is handled with the highest standards of security, confidentiality, and privacy.
5 ways we transform your operations
Partnering with United Systems offers unique advantages that set us apart from the competition. Unlike others that rely on disparate third-party products, United Systems provides a comprehensive, unified suite of solutions:
- advanced utility management software
- meter reading
- process automation
- customer portals
- mobile service orders
- integrated payment processing
- print and mail services
- managed IT services
This integrated approach, known as Utility Process Management (UPM), creates an ecosystem of interconnected solutions, delivering the most complete product and service offerings in the industry.
Work smarter, not harder with our productivity essentials
Maximize efficiency and effectiveness
We unite only the essential applications, integrations, and processes to simplify your meter-to-cash operations.
Using our full suite of trusted products and services, you can:
Increase operational efficiency
Reduce truck rolls, calls, and walk-in and mail-in payments
Minimize processing errors and manual data entry
Streamline utility billing
Address meter problems faster
Accelerate cash flow and reduce capital expenses
Meet compliance standards and reduce risk
Improve customer service
What we offer
United Systems provides a range of products and services tailored to the needs of utilities and local governments, including:
Software Applications
Go beyond basic utility billing software with the proven Alliance™ software platform. Use our modular system to fit your organization’s needs and streamline internal processes.
Smart Metering Solutions
As an Itron Engage Expert Channel Partner, we offer industry-leading smart metering solutions and leak detection systems that enhance the delivery of critical services.
Managed IT
Benefit from proactive monitoring, disaster recovery, network and systems security, and more with Managed IT and Networking. Our consistent, continuous processes ensure your systems remain optimal and secure.
Customer Care
United Systems’ dedicated service team is second to none! Our knowledgeable staff offers rapid response times and multiple channels for support, ensuring your needs are met promptly.
Project Management
Our experienced project managers guide you through the transformative process of adopting our solutions. Receive the tools, resources, and training necessary to enhance your organization’s operations and community service.
Payment Processing & Billing
Utilize our versatile payment processing options, including remote and automated solutions. We manage the entire invoicing process, from printing and mailing billing statements to handling delinquent accounts and postage.
Contact Us
Ready to Optimize Your Operations?
When you have the right tools for the job, everybody wins — especially your customers. Unlock your utility’s potential, reduce or eliminate pain points for your staff, and dramatically increase operating efficiency. Fill out our contact form or call 800.455.3293 to learn more about our suite of integrated solutions.