About United Systems
Utilities already have enough challenges to manage. Our job is to make the technology side easier.
For decades, United Systems has provided software, smart metering solutions, managed IT services, and utility expertise that help utilities and local governments operate more efficiently, serve customers more effectively, and plan confidently for the future.
Utility-focused for half a century
- 1500+ customers
- Coast-to-coast coverage
- 100+ technical professionals
- 45+ years serving utilities and local governments
- 90% employee volunteer or charitable fund participation
- 10+ local and regional organizations supported each year
- 1 Customer Success Manager for every UPM utility customer
For almost 50 years, United Systems has provided software, services, and technology solutions for utilities and local governments. We help organizations improve operations, simplify processes, and better serve your communities through utility-focused expertise and support.
When you succeed, we succeed. That’s why we work closely with every customer to understand their goals, challenges, and priorities, delivering solutions that fit the way you operate.
Our goal is to help utilities:
- Improve operational efficiency
- Simplify day-to-day processes
- Deliver better customer service
We combine technology, automation, and industry expertise to help utilities reduce risk, eliminate unnecessary manual work, improve efficiency, and better manage critical operations. Our approach focuses on solving underlying challenges, not simply adding more software.
As a SOC 2 Type II compliant company, we follow rigorous security and operational standards to help protect utility and customer information.
TECHNOLOGY IS THE TOOL. BETTER UTILITY OPERATIONS IS THE GOAL.
Our mission
Using ingenuity, collaboration, and technology to revolutionize business processes, United Systems partners with customers to deliver technology solutions for more effective service delivery, increased office efficiency, and an enhanced customer experience.
Our innovative approach centers upon process: our exclusive processes empower your staff and customers while reducing errors, managing exceptions, and simplifying your meter-to-cash operations.
Community
We are committed to improving the quality of life in our community and for the customers we serve. Utilities and local governments are at the center of community life — through partnership, we enable these entities to become more responsive and efficient in the delivery of service.
Reliability
We hold our employees to the highest standards of accountability, respect, and dependability, creating a team that clients, partners, and colleagues can rely upon. These principles are echoed throughout our organization and are reflected in our product offerings, project delivery, and support.
Innovation
We believe in stepping outside the status quo when crafting products and services. Utilizing cutting-edge technology and processes, we create products and services that meet the needs of today, and those of tomorrow. Our employees are encouraged to utilize creative thought in their pursuit of design, function, and performance.
Sustainability
Social responsibility and resourcefulness are at the core of our operations. Each day, we strive to create products that increase efficiency, yielding outcomes that contribute to a more resourceful world for all.
Charitable giving program
Supporting our communities has always been an important part of who we are. Through the United Systems Serves charitable giving program, we support local and national organizations that make a meaningful difference in the lives of others.
We hold multiple fundraising events that directly benefit our community. These include:
- Casual Fridays: Employees are encouraged to contribute to the charitable giving fund in exchange for relaxed Friday dress days.
- Food Drive: Collection efforts resulting in thousands of items per year supporting local food pantries.
- School Supply Drive: Providing school supplies to students and classrooms in local communities.
- Silent Auction: Employee-led fundraising events with proceeds supporting our charitable fund.
In addition to our charitable giving efforts, United Systems maintains an employee-supported emergency fund providing assistance during local and national emergencies and disaster response efforts.
We believe strong communities and strong utilities go hand in hand. Supporting the organizations that serve our neighbors is one small way we help make that happen.
Sustainability in practice
Utilities play a vital role in managing essential resources, and we believe technology should help support that mission. United Systems is committed to responsible business practices that reduce waste, improve efficiency, and promote long-term sustainability.
We actively contribute to the sustainability and conservation of our communities by offering products that enhance efficiency and minimize the waste of natural resources. Moreover, our corporate headquarters exemplifies our commitment to environmental responsibility:
- Energy-efficient LED lighting and insulation
- Geothermal heating and cooling systems
- Solar power supporting daily operations
- Automated controls that reduce energy usage
We believe sustainability is more than a goal. It’s a responsibility reflected in how we operate, serve our customers, and support our communities.
Ready to reduce friction across operations?
Coordinate billing, payments, customer service, metering, work orders, and operational workflows through utility-focused technology and support services. Talk with our team to learn how United Systems supports utilities through technology, operational services, metering, customer service, and workflow management.