Blog
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Utility Closeout 2025: Streamline Your Year-End Chaos
Year-end doesn’t have to mean chaos. This guide walks utility teams through the most common closeout challenges—meter reconciliation, audits, budgeting, inventory, and staff reviews—and shows how connected systems simplify every step.
6 Best Practices for a Smooth Utility Service Application
Starting utility service shouldn’t feel like running an obstacle course (or a marathon you never trained for). A clear and consistent application process protects both the customer and the utility, reducing delays and preventing disputes. As many utilities and...
Employee Spotlight: Sam Toby
Sam Toby joined United Systems in 2025 as a Technical Account Manager, specifically covering our Utility Process Management platform. Sam has worked for small businesses and startups, as well as in finance and non-profit development, but this is his first foray into...
Why Modern AMI Is Worth the Investment
Advanced Metering Infrastructure (AMI) used to be the tech nobody wanted at the party. It was considered too pricey, slow to roll out, and was allergic to legacy systems. That was then. This is now, and modern AMI systems like Itron's Cellular AMI platform are...
United Systems is now SOC 2 Type II compliant
We've officially completed our SOC 2 Type II audit. That's not just a feather in the USS cap; it's a formal, independent review confirming that our systems actually do what we say they do when it comes to security, availability, and confidentiality. Unlike a one-time...
Employee Spotlight: Brad Dyer
Brad Dyer joined United Systems in 2024 as a Senior Full Stack Developer working on Utility Process Management software. Brad has worked in software for over 15 years in various industries including consumer electronics, healthcare, and consulting. He's excited to be...
4 Tips to Level Up Your Utility’s Online Communications
Let’s be honest: your customers are online, and they expect you to be, too. Okay, maybe not all of them… just 99% of those ages 18-49, 98% of those 50-64, and 90% of seniors 65+.* So, yeah, basically all of them. A well-designed website, customer portal, and clear...
5 (or 6) Ways to Stay Ahead of USPS Delays
You may have heard that as part of a long-term efficiency plan, the USPS is making some big changes to how it processes and delivers mail. Starting in April 2025, mail delivery may take longer as the postal service shifts operations to cut costs and streamline...
3 Ways to Potentially Avoid Raising Rates on Customers
If you’ve noticed your water and sewer bill creeping higher lately, you’re not alone! A recent report found that U.S. water and sewer bills have jumped 24% in just five years. And this raises some serious affordability concerns for customers already dealing with...
More Efficient. More Effective. Greater ROI.
When you have the right tools for the job, everybody wins — especially your customers. Reduce or eliminate pain points, dramatically increase operating efficiency, and provide greater service. Fill out our contact form or call 800.455.3293 to learn more about how United Systems can help!