6 Best Practices for a Smooth Utility Service Application Starting utility service shouldn’t feel like running an obstacle course (or a marathon you never trained for). A clear and consistent application process protects both the customer and the utility, reducing...
4 Tips to Level Up Your Utility’s Online Communications Let’s be honest: your customers are online, and they expect you to be, too. Okay, maybe not all of them… just 99% of those ages 18-49, 98% of those 50-64, and 90% of seniors 65+.* So, yeah, basically all of...
5 (or 6) Ways to Stay Ahead of USPS Delays You may have heard that as part of a long-term efficiency plan, the USPS is making some big changes to how it processes and delivers mail. Starting in April 2025, mail delivery may take longer as the postal service shifts...
3 Ways to Potentially Avoid Raising Rates on Customers If you’ve noticed your water and sewer bill creeping higher lately, you’re not alone! A recent report found that U.S. water and sewer bills have jumped 24% in just five years. And this raises some serious...
As municipalities and cities across the United States work to replace aging lead service lines (LSLs), utilities look for any way to ease the pain. Many are implementing several solutions to streamline the lead service line replacement process and minimize disruption...
6 Reasons to Consider Outsourced Print and Mail Services for Your Utility Bills Four out of every five utilities we speak to are frustrated with the process they use to print and mail bills to customers. Common threads include delivery delays due to practices or...
