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Why Modern AMI Is Worth the Investment
Advanced Metering Infrastructure (AMI) used to be the tech nobody wanted at the party. It was considered too pricey, slow to roll out, and was allergic to legacy systems. That was then. This is now, and modern AMI systems like Itron's Cellular AMI platform are...
United Systems is now SOC 2 Type II compliant
We've officially completed our SOC 2 Type II audit. That's not just a feather in the USS cap; it's a formal, independent review confirming that our systems actually do what we say they do when it comes to security, availability, and confidentiality. Unlike a one-time...
Employee Spotlight: Brad Dyer
Brad Dyer joined United Systems in 2024 as a Senior Full Stack Developer working on Utility Process Management software. Brad has worked in software for over 15 years in various industries including consumer electronics, healthcare, and consulting. He's excited to be...
4 Tips to Level Up Your Utility’s Online Communications
Let’s be honest: your customers are online, and they expect you to be, too. Okay, maybe not all of them… just 99% of those ages 18-49, 98% of those 50-64, and 90% of seniors 65+.* So, yeah, basically all of them. A well-designed website, customer portal, and clear...
5 (or 6) Ways to Stay Ahead of USPS Delays
You may have heard that as part of a long-term efficiency plan, the USPS is making some big changes to how it processes and delivers mail. Starting in April 2025, mail delivery may take longer as the postal service shifts operations to cut costs and streamline...
3 Ways to Potentially Avoid Raising Rates on Customers
If you’ve noticed your water and sewer bill creeping higher lately, you’re not alone! A recent report found that U.S. water and sewer bills have jumped 24% in just five years. And this raises some serious affordability concerns for customers already dealing with...
Does cybersecurity keep you up at night?
Cybersecurity threats aren’t slowing down, and since you’re in the utility space, you probably know just how high the stakes are. Recent security advisories have made one thing crystal clear: cyber threats evolve as fast as technology itself. This means staying ahead...
Employee Spotlight: Jonathon Janes
Jonathon Janes joined United Systems in 2024 and serves as our Office Manager, replacing Sandy Thomas, who spent almost 15 years in the role! Utilities is a new industry for Jonathon, as he worked for seven years as Controller for Mayfield Consumer Products (MCP)...
Employee Spotlight: Lindsey Montgomery
Lindsey joined United Systems in 2024 and serves on the company's Software Support team, helping provide timely and beneficial assistance to our hundreds of software customers. She is on the front lines assisting customers with questions about our Alliance products,...
Employee Spotlight: Austin Howard
Austin Howard joined United Systems in 2023. He serves on the company’s Networking Help Desk, helping ensure our employees’ and customers’ hardware and software needs are met. He plays a pivotal role in maintaining United Systems’ customer-centric image. On any given...
Leveraging GIS to Assist with Lead Service Line Replacement
As municipalities and cities across the United States work to replace aging lead service lines (LSLs), utilities look for any way to ease the pain. Many are implementing several solutions to streamline the lead service line replacement process and minimize disruption...
Cybersecurity planning remains essential for utilities despite EPA reversal
You may have heard that the Environmental Protection Agency (EPA) recently stepped back from its March 2023 cybersecurity regulation aimed at water utilities. However, this doesn't mean you should put your cybersecurity plans on pause. Even without this regulation,...
Employee Spotlight: Janhavi Shah
As a UX Designer, Janhavi Shah has a hand in the look and feel of United Systems products. She works with our internal teams to ensure products are developed with usability and functionality in mind and as accessible and streamlined as possible. Janhavi began working...
6 Reasons to Consider Outsourced Print and Mail Services for Your Utility Bills
Four out of every five utilities we speak to are frustrated with the process they use to print and mail bills to customers. Common threads include delivery delays due to practices or shortages at their local post office, increasing expenses, dealing with postcards,...
Employee Spotlight: Bryson Smith
As an Account Manager at United Systems, Bryson Smith spends most of his workdays on the road. He spends those workdays talking with customers and prospects about current and potential systems. But if he’s in the office, Bryson is devoted to responding to emails,...
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