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5 (or 6) Ways to Stay Ahead of USPS Delays
You may have heard that as part of a long-term efficiency plan, the USPS is making some big changes to how it processes and delivers mail. Starting in April 2025, mail delivery may take longer as the postal service shifts operations to cut costs and streamline...
3 Ways to Potentially Avoid Raising Rates on Customers
If you’ve noticed your water and sewer bill creeping higher lately, you’re not alone! A recent report found that U.S. water and sewer bills have jumped 24% in just five years. And this raises some serious affordability concerns for customers already dealing with...
Does cybersecurity keep you up at night?
Cybersecurity threats aren’t slowing down, and since you’re in the utility space, you probably know just how high the stakes are. Recent security advisories have made one thing crystal clear: cyber threats evolve as fast as technology itself. This means staying ahead...
Employee Spotlight: Jonathon Janes
Jonathon Janes joined United Systems in 2024 and serves as our Office Manager, replacing Sandy Thomas, who spent almost 15 years in the role! Utilities is a new industry for Jonathon, as he worked for seven years as Controller for Mayfield Consumer Products (MCP)...
Employee Spotlight: Lindsey Montgomery
Lindsey joined United Systems in 2024 and serves on the company's Software Support team, helping provide timely and beneficial assistance to our hundreds of software customers. She is on the front lines assisting customers with questions about our Alliance products,...
Employee Spotlight: Austin Howard
Austin Howard joined United Systems in 2023. He serves on the company’s Networking Help Desk, helping ensure our employees’ and customers’ hardware and software needs are met. He plays a pivotal role in maintaining United Systems’ customer-centric image. On any given...
Leveraging GIS to Assist with Lead Service Line Replacement
As municipalities and cities across the United States work to replace aging lead service lines (LSLs), utilities look for any way to ease the pain. Many are implementing several solutions to streamline the lead service line replacement process and minimize disruption...
Cybersecurity planning remains essential for utilities despite EPA reversal
You may have heard that the Environmental Protection Agency (EPA) recently stepped back from its March 2023 cybersecurity regulation aimed at water utilities. However, this doesn't mean you should put your cybersecurity plans on pause. Even without this regulation,...
Employee Spotlight: Janhavi Shah
As a UX Designer, Janhavi Shah has a hand in the look and feel of United Systems products. She works with our internal teams to ensure products are developed with usability and functionality in mind and as accessible and streamlined as possible. Janhavi began working...
6 Reasons to Consider Outsourced Print and Mail Services for Your Utility Bills
Four out of every five utilities we speak to are frustrated with the process they use to print and mail bills to customers. Common threads include delivery delays due to practices or shortages at their local post office, increasing expenses, dealing with postcards,...
Employee Spotlight: Bryson Smith
As an Account Manager at United Systems, Bryson Smith spends most of his workdays on the road. He spends those workdays talking with customers and prospects about current and potential systems. But if he’s in the office, Bryson is devoted to responding to emails,...
5 Ways Social Media Can Benefit Your Utility
Can we all agree that utility workers have enough on their plates? The quintessential doing-more-with-less industry, public utility employees wear a variety of hats—many of which likely “don’t fit” if we’re being honest. So, it’s no surprise that many small to medium...
Utilizing Existing Communication for Water and Gas AMI Systems
If you’re considering a water or gas fixed network AMI system, you may want to consider an Itron solution that utilizes an existing communication network from a few of the larger electric utilities in the Midwest. The initial cost, deployment logistics, and thought of...
United Systems Once Again Achieves Itron Engage Expert Status
United Systems & Software (USS) is excited to announce that it achieved Expert level status in the Itron Engage Channel Partner Program for the second year in a row. The Engage Channel Partner Program connects Itron's community of highly skilled, diverse, and...
United Systems Partners With Aquana
United Systems is excited to announce our partnership with Aquana. United Systems & Software will serve as the manufacturer’s representative and reseller for the Aquana SV2 smart valves for the following states: Alabama, Arkansas, Georgia, Kentucky,Illinois,...
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