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Employee Spotlight: Sam Toby
Sam Toby joined United Systems in 2025 as a Technical Account Manager, specifically covering our Utility Process Management platform. Sam has worked for small businesses and startups, as well as in finance and non-profit development, but this is his first foray into...
Why Modern AMI Is Worth the Investment
Advanced Metering Infrastructure (AMI) used to be the tech nobody wanted at the party. It was considered too pricey, slow to roll out, and was allergic to legacy systems. That was then. This is now, and modern AMI systems like Itron's Cellular AMI platform are...
United Systems is now SOC 2 Type II compliant
We've officially completed our SOC 2 Type II audit. That's not just a feather in the USS cap; it's a formal, independent review confirming that our systems actually do what we say they do when it comes to security, availability, and confidentiality. Unlike a one-time...
Employee Spotlight: Brad Dyer
Brad Dyer joined United Systems in 2024 as a Senior Full Stack Developer working on Utility Process Management software. Brad has worked in software for over 15 years in various industries including consumer electronics, healthcare, and consulting. He's excited to be...
4 Tips to Level Up Your Utility’s Online Communications
Let’s be honest: your customers are online, and they expect you to be, too. Okay, maybe not all of them… just 99% of those ages 18-49, 98% of those 50-64, and 90% of seniors 65+.* So, yeah, basically all of them. A well-designed website, customer portal, and clear...
5 (or 6) Ways to Stay Ahead of USPS Delays
You may have heard that as part of a long-term efficiency plan, the USPS is making some big changes to how it processes and delivers mail. Starting in April 2025, mail delivery may take longer as the postal service shifts operations to cut costs and streamline...
3 Ways to Potentially Avoid Raising Rates on Customers
If you’ve noticed your water and sewer bill creeping higher lately, you’re not alone! A recent report found that U.S. water and sewer bills have jumped 24% in just five years. And this raises some serious affordability concerns for customers already dealing with...
Does cybersecurity keep you up at night?
Cybersecurity threats aren’t slowing down, and since you’re in the utility space, you probably know just how high the stakes are. Recent security advisories have made one thing crystal clear: cyber threats evolve as fast as technology itself. This means staying ahead...
Employee Spotlight: Jonathon Janes
Jonathon Janes joined United Systems in 2024 and serves as our Office Manager, replacing Sandy Thomas, who spent almost 15 years in the role! Utilities is a new industry for Jonathon, as he worked for seven years as Controller for Mayfield Consumer Products (MCP)...
Ready to reduce friction across operations?
Coordinate billing, payments, customer service, metering, work orders, and operational workflows through utility-focused technology and support services. Talk with our team to learn how United Systems supports utilities through technology, operational services, metering, customer service, and workflow management.