Jan 19, 2024 | Utility Operations, Utility Trends
As municipalities and cities across the United States work to replace aging lead service lines (LSLs), utilities look for any way to ease the pain. Many are implementing several solutions to streamline the lead service line replacement process and minimize disruption...
Nov 21, 2023 | Network Security, Utility Operations
You may have heard that the Environmental Protection Agency (EPA) recently stepped back from its March 2023 cybersecurity regulation aimed at water utilities. However, this doesn’t mean you should put your cybersecurity plans on pause. Even without this...
Feb 10, 2021 | Network Security, Utility Operations, Utility Trends
Florida Water Treatment Plant Hacked Over the last several years, we’ve seen utilities increasingly become a target for cybercrime. On Friday, February 5th, an unidentified assailant remotely accessed a computer that is a part of the SCADA system at the City of...
Oct 6, 2020 | Utility Operations
Preventing Fraudulent Utility Accounts Before coming to work at United Systems, I had never once heard of fraudulent utility accounts. I quickly learned that this was a very serious and costly issue that many utilities face. Let me explain… we’re going to call our...
Aug 28, 2020 | Software, Utility Operations
Single Source Provider Is your utility using multiple vendors for utility billing, online bill pay, financial management, outsourced billing, network management, and meter reading software? The typical answer is: “yes.” The majority of utilities spread their...
