Why Plain Language Matters in Utility Customer Communication * Partially inspired by my session at the 2026 United Systems User Conference Your customers are likely busy, distracted, and overloaded with information. If your message sounds overly corporate or...
The Hardest Part of Utility Funding Isn’t the Funding Even with government spending tightening, it seems we’re hearing more about funding opportunities than ever before. Grant programs. Infrastructure bills. State funding. Federal funding. Resiliency funding....
Why Utility Billing/CIS Projects Fail: 7 Risk Factors Most utility billing and CIS projects fail for predictable reasons, and it’s rarely the technology. The root causes are almost always execution gaps across people, data, and governance. Weak change management, poor...
Why Utility Operations Fail During Storms (and What to Fix Before the Next One) Wildfires. Tornados. Hurricanes. Floods. Ice storms. You can’t control any of them. What you can control is how messy things get when it hits your system. Most of the industry conversation...
Employee Spotlight: Tracy Lowe “Work smarter, not harder”… it’s a phrase Tracy Lowe turns to often when helping United Systems (USS) clients as a Project Manager. Tracy joined the team in 2019 after 30 years in healthcare technology. Tracy was looking not only...
