5 things eating up your utility staff’s time Most utility offices lose time in five areas each month: the billing run, print and mail, payments around the due date, calls about balances and bills, and past-due accounts. No one schedules these tasks, so they don’t show...
How utilities can keep billing moving during mail service disruptions Utility bills still have to go out, even when normal mail service doesn’t. Flooding, tornadoes, winter weather, facility closures, and other disruptions can delay or temporarily interrupt local mail...
What utility billing/CIS software should actually do in 2027 Utility billing software used to have a fairly straightforward job. Read meters. Calculate charges. Send bills. Record payments. Rinse and repeat next cycle. That work is still critically important. Sending...
How Cellular AMI improves utility resilience during severe weather There’s no doubt that “one hundred” or “one thousand year” weather events are happening much more frequently, with this weekend’s catastrophic flooding in Central...
What Keeps an Itron AMI Project on Track? There is a point in almost every AMI project when everyone realizes the meters were the easy part. The harder work is coordinating people, data, vendors, systems, timelines, and customer expectations without letting one small...
