How Should Utility Billing Software Handle Complex Rate Structures? For some utilities, the phrase “update the rate table” can make the billing office go so cold and quiet the thermostat turns itself up. Maybe the new rates have tiers. Maybe they change by season....
Postage Is Going Up. Again. Now What? USPS postage rates are increasing again this weekend. That means every mailed utility bill, notice, reminder, and postcard is getting a little more expensive to send. What’s changing? Starting July 12, 2026: A First-Class stamp...
7 Signs Your Utility Needs Better Billing Software Missed payments. Billing errors that take too long to trace. Staff re-keying the same data into multiple systems. For small and mid-sized utilities, those problems are more than daily annoyances. They’re usually signs...
Gas AMI Still Starts with Billing. It Shouldn’t Stop There. Gas AMI is too often treated like a back-office efficiency project. That is outdated thinking. Yes, eliminating most manual reads is an operational improvement. Accurate billing definitely matters. Fewer...
Why Plain Language Matters in Utility Customer Communication * Partially inspired by my session at the 2026 United Systems User Conference Your customers are likely busy, distracted, and overloaded with information. If your message sounds overly corporate or...
