Blog
Learn more about our company and products, utility news, tips and tricks, and more!
Series: 3 Uncommon Winter Moves That Actually Lower Water Bills
Part 1 of this 3-part series shares three uncommon winter water strategies that cut hidden waste without renovations. Learn how to preheat water lines on purpose, insulate short in-cabinet pipe runs, and use snow melt patterns to spot leaks and heat loss that can drive up customer bills.
United Systems Welcomes Mountain States
United Systems & Software announced the acquisition of Mountain States Pipe & Supply, an established utility metering provider serving the western United States since 1955. The company will operate as Mountain States Systems under United Systems.
Field crews deserve tools that keep up
Utilities relying on paper-based field work face delays, return trips, and unclear documentation. Mobile work orders provide real-time visibility, structured data, and faster service. UPM delivers the clarity crews and supervisors need.
Employee Spotlight: Jacob Puckett
Jacob Puckett joined United Systems in 2018 as a Business Development Manager for our Managed IT division and later served as vCIO for that same division. Now, Jacob works in our Software Support team as a UPM Customer Manager, ensuring our customers get the most out...
Move More Customers to Digital Payments Before Loose Change Becomes a Liability
Digital payments help utilities avoid cash-handling delays, reduce errors, and sidestep the growing impact of coin shortages. A small push toward digital adoption creates smoother operations for staff and a faster experience for customers.
Utility Closeout 2025: Streamline Your Year-End Chaos
Year-end doesn’t have to mean chaos. This guide walks utility teams through the most common closeout challenges—meter reconciliation, audits, budgeting, inventory, and staff reviews—and shows how connected systems simplify every step.
6 Best Practices for a Smooth Utility Service Application
Starting utility service shouldn’t feel like running an obstacle course (or a marathon you never trained for). A clear and consistent application process protects both the customer and the utility, reducing delays and preventing disputes. As many utilities and...
Employee Spotlight: Sam Toby
Sam Toby joined United Systems in 2025 as a Technical Account Manager, specifically covering our Utility Process Management platform. Sam has worked for small businesses and startups, as well as in finance and non-profit development, but this is his first foray into...
Why Modern AMI Is Worth the Investment
Advanced Metering Infrastructure (AMI) used to be the tech nobody wanted at the party. It was considered too pricey, slow to roll out, and was allergic to legacy systems. That was then. This is now, and modern AMI systems like Itron's Cellular AMI platform are...
Ready to reduce friction across operations?
Coordinate billing, payments, customer service, metering, work orders, and operational workflows through utility-focused technology and support services. Talk with our team to learn how United Systems supports utilities through technology, operational services, metering, customer service, and workflow management.